kax8 Privacy Policy

When you create an account at kax8, use our services, or contact us, we may collect the following information:

a) Personal Identification Information

• Full name and date of birth (for age verification)
• Email address
• National ID card or passport details (for identity verification where applicable)
• Address and country

b) Financial Information

• bKash, Nagad, Rocket, Upay — payment account numbers (for transaction processing only)
• Deposit and withdrawal history

c) User Activity Information

• Login time and location (IP address)
• Gaming history and betting records
• Browser type and device information
• Cookies and session data

kax8 collects information in the following ways:

• Directly provided: When you fill out a registration form, update your account, or contact us for support.
• Automatic collection: Through cookies and tracking technologies while you browse our website.
• Third-party verification: From authorised third-party services for identity and age verification.
• Payment processors: From our payment partners to confirm transactions.

We use the information collected for the following purposes:

• Creating, managing, and verifying accounts.
• Processing deposits and withdrawals.
• Detecting and preventing fraud.
• Implementing responsible gaming policies and ensuring age verification.
• Providing customer support and resolving complaints.
• Meeting applicable legal obligations.
• Improving platform security and performance.
• Sending relevant promotional information where you have given your consent.

kax8 uses industry-standard security technology to keep your personal information secure. Our security measures include:

• SSL Encryption: All our connections are encrypted via SSL/TLS technology, keeping your information secure during transmission.
• Data Encryption: Stored sensitive information is kept in encrypted format.
• Access Controls: Only authorised staff can access your information, and only to the extent necessary.
• Regular Security Audits: The security of our systems is reviewed and tested on a regular basis.
• Firewalls and Intrusion Protection: Advanced technology is used to prevent unauthorised access.

While we are committed to ensuring maximum protection, transmitting information over the internet is not entirely risk-free. You are therefore requested to keep your account password confidential and not share it with anyone.

kax8 does not sell your personal information and does not generally share it with third parties. However, sharing information may be necessary in the following cases:

Service Partners

Authorised organisations that assist in operating our services — such as payment processors (bKash, Nagad, Rocket, Upay), identity verification agencies, and technology service providers — may receive information to the extent required. These partners are obliged to comply with our privacy standards.

Legal Obligations

Where disclosure of information is legally required under a court order, a government authority request, or applicable law, we will comply.

Fraud Prevention

Limited information may be shared with relevant authorities to detect or investigate fraudulent activity.

Cookies are small text files that our website stores on your device. kax8 uses the following types of cookies:

• Essential Cookies: Required for the basic functionality of the website, such as maintaining login sessions.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To understand user behaviour in order to improve our services.
• Security Cookies: To prevent fraud and unauthorised access.

You can control cookies by changing your browser settings. However, disabling certain cookies may limit some functionality of the website.

kax8 retains your information for the period it is needed. Generally:

• All account information is retained while the account is active.
• Even after an account is closed, certain information may be kept for a defined period to meet legal obligations.
• Financial transaction records may be retained for an extended period in accordance with legal requirements.
• Once the purpose has been fulfilled, information is securely deleted or anonymised.

As a kax8 user, you have the following rights over your own information:

Right to Access

You may request to know what information we hold about you.

Right to Correction

If your account contains incorrect or incomplete information, you may request that it be corrected.

Right to Deletion

In certain circumstances you may request that your information be deleted, although some information may not be deletable due to legal obligations.

Right to Restrict Processing

You may request that your information be used in a limited way for specific purposes.

Right to Withdraw from Marketing Communications

You may stop receiving promotional emails or messages at any time. To do so, email [email protected] or let us know via live chat.

kax8 services are for persons aged 21 and over only. We do not knowingly collect information from minors. Age is verified at the time of account creation.

If we are informed that we have inadvertently collected information from a minor, we will immediately delete that information and take steps to close the relevant account.

kax8 may update this privacy policy from time to time. When changes are made:

• The date of the latest update on this page will change.
• For significant changes, a notification may be sent to your registered email address.
• Continuing to use our services after any change will be considered as consent to the updated policy.

It will be beneficial for you to review this policy regularly.

Our servers and partner organisations may be located in various countries. Your information may be transferred outside Bangladesh. In such cases we ensure that:

• Data transfers are carried out securely.
• The receiving party complies with security and privacy standards equivalent to our own.
• Compliance with applicable data protection laws is maintained.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support in Bengali — contact us directly through the live chat button on our website.

We will try to respond to your request as soon as possible. For more information you can read our FAQ page and Terms and Conditions.